Gap Analysis: Measures process performance (gaps) via recorded monitoring and case audits
Analytic: Analyses trend report data from audits.
Management: Works with management on employee coaching, training and development to
enhance or correct the behavior that lead to excellent customer service.
T & D: Assists with development of the call center training and QA process
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Quality Assurance/Quality Control Executive
Desired Candidate Profile
PG:MBA/PGDM - Any Specialization
BVG India Ltd.