Quality Analysis

3 - 6 Years

Job Description

Call Monitoring: Measures employee performance via recorded monitoring and case audits.
Gap Analysis: Measures process performance (gaps) via recorded monitoring and case audits
Analytic: Analyses trend report data from audits.
Management: Works with management on employee coaching, training and development to
enhance or correct the behavior that lead to excellent customer service.
T & D: Assists with development of the call center training and QA process

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive


Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - Any Specialization

Company Profile

BVG India Ltd.

BVG India Limited is a flagship company of the Bharat Vikas Group. It was established in 1997 by Mr. H R Gaikwad & Mr. Umesh Mane.
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Recruiter Name:Rahul Prajapati

Contact Company:BVG India Ltd.